2. How happy are your other clients?

3. I know you’ve worked with some similar companies, but what do you think is unique about ours?

4. Do you understand our business?

5. Do you have the capacity to meet our requirements? How fast can you respond to changes in demand?

6. What processes do you have in place to ensure consistency of quality/meeting deadlines?

7. What’s your approach towards communication?

8. How will you integrate this solution with our current initiatives?

9. Do you offer proactive monitoring and reporting services that can alert you to potential failures?

10. Do you have the technology leadership to exploit new innovations?